Sadly, the default public school position is CYA, no matter how many anti-bullying “policies” they claim to have in place. And too many white parents of non-white kids still believe that the world is basically fair, and that making reasonable complaints and calling attention to a serious problem will be answered with reason and action. Not so.
That’s a deadly status quo made worse by the awful reality that teachers and administrators hold the same ignorant biases, prejudices, and stereotypes that motivate the student bullies.
It feels counter-intuitive to many good, peace-loving, decent people, but when really toxic bullying that takes a dangerous toll on a child happens, parents have to escalate things and ride to war like avenging furies. One part of that is that a stricken child has to see that his or her parents will Go. To. The. Bleeping Mat. to rescue them from the vicious students and from the school administration adults who have abandoned them to the bullies.